A Level I Application Support Tech provides initial technical support for software applications, troubleshooting user issues and resolving basic problems. They assist with application installations, upgrades, and basic configuration tasks.

Roles and Responsibilities:

• Involve in daily operational activities of handling tickets raised by clients.

• Be proactive in maintaining communication with external and internal customers.

• Handle issues related to third-party integrations and know when to escalate problems.

• Solve issues through right SQL queries and statements.

• Maintain knowledge base for various products and services of FM: Systems.

• Augment the knowledge base and FMS community with valuable information.

• Proficient in using MS Office applications